Support
Stuck on something?
Email us and a person who works on Rosie will read it. Include your organisation name and roughly when the problem happened and we can usually find it without a back and forth.
support@rosieroster.comCommon questions
The questions people ask first.
How do I create a roster?
Open Rosters from the sidebar, pick your week, and click a cell to add a shift. Or press Auto-Fill and Rosie builds the week from your templates, your staffing requirements and each person’s availability. Nothing reaches your staff until you press Publish.
How does the time clock work?
Staff clock in and out from the mobile app, or from a shared kiosk device at the venue. Location verification confirms they are on site. Managers review and approve timesheets from the web dashboard, and approved hours export to payroll.
How do employees see their shifts?
Once a roster is published it appears in the Rosie app on their phone. From there they can request leave, offer a shift for swap, and keep their availability up to date without messaging you.
How do I invite my team?
Go to Staff, add someone with their email address, and they get an invitation to set up their own account. You can add people without inviting them if you only want them on the roster for now.
How do I get my data out, or close my account?
Timesheets and reports both export to CSV. Account deletion is self-serve at /account/delete — it is a button, not a support ticket, and it takes the data with it.